FAQ

HOW QUICKLY DO YOU REPLY YOUR EMAILS?

All emails are typically answered within 24 to 48 hrs. 


IS TRACKING PROVIDED FOR ALL ORDERS?

Tracking is provided for the majority of orders shipped to locations in North America, Europe, Asia and Australasia.

In some rare cases, tracking information may not be available for your country. Whenever available, tracking information will be provided to you via email.


WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Order changes or cancellations can be made before the order has shipped, and every effort will be made to amend the order.

However, if the item has been shipped, it would not be possible for an order change or cancellation. In this case, you will still be able to request for a return or refund with a slight administrative charge of 5%. For more information on this, please see our refund policy.


HOW LONG WILL IT TAKE TO SHIP MY ORDER? WHAT IS YOUR DELIVERY POLICY?

Please refer to our shipping and delivery policy or all information regarding shipping and delivery.


SIZING HELP?

Please refer to the chart shown in products page for size measurements. If in doubt, always get the size closest to the measurements shown.